Frequently Asked Questions

 

Know Before You Go!

Planning Your Visit

Q.  What are the best days to visit the park?
A.  Any day is a good day for visiting Funtown Splashtown USA, but since the park is entirely outdoors, the weather can sometimes play a factor.  For the Funtown USA Ride Park, May, June, early July and late August are less busy than mid-July through mid-August. For the Splashtown USA Water Park, the warmer the day, the busier the park is. The park is located in a major tourism region, so if you live in the local area, you can get the best experience with the shortest lines by visiting the park during the non-peak periods.

Q.  Do I have to pay to park my vehicle?
A.  Parking is always FREE!

Q.  Can I bring food and/or drinks into the park?
A.  You can bring your own food and drinks into the park. However no grills and/or heating devices; no glass containers, jars, or bottles; no sharp knives or utensils; no alcoholic beverages can be brought into the park. For the safety of all guests and team members, bags and coolers are subject to search. You will be asked to return prohibited items to your vehicle.
Picnic areas are available for your use on a first-come, first-serve basis. Some picnic areas are reserved for large groups or catered outings. All bags and coolers are subject to being searched.
The park has created a “Nutrition and Allergy Guide” for guests who are looking for more information on the food offered here at the park. This is available online or at Guest Services.

Q.  Do I have to pay to enter Funtown USA Ride Park if I am not planning to go on any of the rides?
A.  Everyone must purchase either a Funtown or Splashtown or Combination bracelet to be admitted into Funtown. Many guests who might consider themselves as “non-riders” will find they want to go on some of the family rides like the Classic Carousel or the Antique Cars with other guests in the park.
Guests wearing a  Splashtown USA bracelet can walk around the Funtown USA Ride Park, but cannot go on the rides.

Q.  Do I have to pay to enter Splashtown USA Water Park if I am not planning to swim or slide?
A.  Everyone must purchase either a Splashtown or Combination bracelet to be admitted into Splashtown. Many guests who might consider themselves as “non-sliders” will find that they want to use one of the pools to cool off on a hot day. Remember, a child under 48" tall must be accompanied into Splashtown by a person that is 48" or taller wearing a Splashtown or Combination bracelet.
Guests wearing a  Splashtown USA bracelet can walk around the Funtown USA Ride Park, but cannot go on the rides.

Q.  Do you accept credit cards at the park?
A.  Major credit cards are accepted at most locations at the park. Visa, MasterCard, Discover, and American Express are accepted at the Main Entrance for purchasing one-day bracelets and season passes. Visa, MasterCard, Discover, and American Express are accepted at the gift shops, photo booths, Horizons Tiki Bar, Little Hawaii Tropical Drinks, Funtoberfest Beer Garden, and the Upper Deck Beer Garden. Juice carts are cash only. Visa, MasterCard and Discover are accepted at all other food stands and restaurants.

Q.  What is the address that I should enter into my GPS or to get online directions?
A.  Funtown Splashtown USA is located at 774 Portland Road, Saco Maine 04072. This address should bring you to the intersection of Portland Road (US Route 1) and Funtown Parkway.

Q.  Are there discounts available in the area or a time when the prices are reduced?
A.  The park has many discounts available in the local area. Please check out the Discounts page for more information. Every day that the rates are at regular price, there is a discount on bracelets starting at 3pm. The 3pm discount only applies to Funtown USA Ride Park bracelets and Combination Ride and Water Park bracelets; there is no discount on Splashtown USA Water Park bracelets.

Q.  I have a ticket that has expired; will you still accept it?
A.  Tickets that are within one year of the printed expiration date will be accepted at full value. Tickets that are more than one year past the printed expiration date will be valued at $10 towards the purchase of a one-day bracelet.

Q.  Do you recommend any overnight accommodations?
A.  Funtown Splashtown USA works with many local lodging properties that offer discount tickets to the park. You can find a list on our Lodging and Hospitality Discounts page.

Q.  Are the rides, water slides and pools inspected and how often does that happen?
A.  The rides, water slides and pools are inspected daily by the park’s maintenance staff and by the Team Member operating the attraction. Attractions are also inspected annually by the State Fire Marshal's Office and by the park’s insurance company.

Q.  Do you have kennels on site?
A.  There are no kennel facilities at Funtown Splashtown U.S.A. However, 500 feet south of the park is Suntar Kennels. For more information, call 207-282-1948.

Q.  Can I bring pool floats to Splashtown?
A.  Yes; child tube trainers, “noodles”, and “water wings” are permitted. Guests with these types of floatation devices MUST be monitored by a responsible adult at all times. Beach balls and other similar items are not allowed in Splashtown USA.

Q.  Does Funtown Splashtown USA have a dress code?
A.  Yes we do. The following regulations are for the comfort and safety of all guests and Team Members regardless of age, sex, religion, race, color, or creed. Clothing that contains obscene, unacceptable, or inappropriate words, symbols, pictures, messages, etc. is strictly prohibited. Displayed and visible tattoos must be in good taste and not offensive to the park’s family environment.
When in Funtown USA, you must wear some type of footwear that covers the bottoms of your feet. You must also wear a shirt that covers your back on all rides, except for the Adult Bumper Boats and the Thunder Falls Log Flume.
In Splashtown USA, SWIMSUITS ARE REQUIRED FOR ALL ATTRACTIONS! Splashtown USA sells many types of swimwear, including modest cuts, at the gift shop. No provocative or thong swimsuits, clothing with rivets, buckles, belts or metal ornaments, or long pants, dresses or cut-off shorts can be worn when using the waterslides.
To protect the water slides, guests with grommets on their bathing suits MUST wear Bunkz™ that will cover the grommets; these are available for purchase at the Horizons Tiki Bar Gift Shop.
No oversized, loose, flowing or baggy clothing that cannot remain at or above the waistline without a belt or other support.
Children in diapers and those being toilet trained must wear an approved swim diaper (available for purchase at the Horizons Tiki Bar Gift Shop) while in the water.

 

 

At the Park

Q.  Do you have an ATM?
A.  The park has several ATMs throughout the park. They are located at the Main Entrance, Dragon’s Lair Arcade, Heritage House of Gifts and near the Splashtown USA changing rooms.

Q.  Where are the restrooms located?
A.  Funtown USA Ride Park restroom locations: Main Entrance Turnstiles, in the Funwalk Games area near the Astrosphere, and next to Poncho’s Villa. Splashtown USA Water Park restroom locations: Near the Splashtown Entrance, under the Splashtown USA Observation Deck, and near the entrance to the Mt. Olympus Water Slides. Restrooms are also located in the Main Parking Lot, next to Guest Services.

Q.  Once I am inside the park, can I leave the park?
A.  Yes, if you keep your bracelet on, you can leave and return in the same day.

Q.  Do you rent strollers and wheelchairs?
A.  Yes, strollers and wheelchairs may be rented at the gate. You are required to leave an ID, which is returned to you when you bring back the stroller and/or wheelchair. The strollers and wheelchairs cannot be brought past the Main Entrance.  The rates* are as follows:
            Single-seat stroller:         $8.00
            Double-seat stroller:     $12.00
            Wheelchair:                   $10.00

You can bring your own stroller or wheelchair into the park. The park does not rent electric service vehicles, but they are allowed in the park. For the safety of all guests, scooters, mopeds and Segway®s are not permitting inside the park.
* - Rates subject to change without notice.

Q.  What rides or water slides can I go on?
A.  Every ride and water slide has safety requirements that must be met in order to participate, including minimum and maximum heights and weight limits. For a full listing of this information, go to the Safety Requirements page.

Q.  What rides and attractions are good for guests with special needs and/or are ADA accessible?
A.  Many rides and attractions are ADA accessible. All guests with questions should check in at Guest Services prior to purchasing your bracelets for information on available services and accommodations. You can also download and review the park’s “Accessibility and Safety Guide” before arriving at the park; an Accessibility and Safety Quick Guide is available at Guest Services.

Q.  Do you have lockers available for rent?
A.  Lockers are rented in Funtown USA Ride Park at the Heritage House of Gifts, and in Splashtown USA Water Park at the Horizons Tiki Bar. The rental is good until you turn in your key. The rate* is $8.00 for the day, plus a refundable $12.00 key deposit is required. FUNTOWN SPLASHTOWN USA IS NOT RESPONSIBLE FOR LOST, DAMAGED OR UNATTENDED ITEMS.
* - Rates subject to change without notice.

Q.  What should I do if I become separated from my party?
A.  It is strongly recommended that you have a pre-determined meeting place inside the park in case people in your party become separated. Choose a landmark that you can easily locate like Dragon’s Descent in Funtown or the Horizons Tiki Bar in Splashtown.
Should you need any assistance, please see a Team Member.

Q.  What if the weather becomes inclement while the park is open?
A.  Guest safety is the park’s #1 concern and unless it is raining heavy enough to jeopardize your safety, the park will remain open. Gift shops and arcades will remain open during these periods.
Depending on the weather conditions, some rides or water slides, or even the park(s), may be forced to enter “Safety Standby Mode” and then continue normal operation once it is safe to do so. “Safety Standby Mode” does not indicate that the park is closing for the day. It simply means that the weather conditions are not conducive to operating the attraction(s). Calling for an attraction or park to go into “Safety Standby Mode” is done at the discretion of management.
When a ride comes out of “Safety Standby Mode”, the operator will perform a test cycle to make sure the ride is operating correctly before allowing any guests on.
If we are forced to close the park(s) earlier than scheduled, the park has the Weather Guarantee. The Weather Guarantee is a raincheck that will be issued at Guest Services giving you the remaining time of your day to use when the weather is better. You must present your receipt and have your bracelet secured to your wrist. Should you choose to leave the park on your own before the park officially closes early, you will not be issued a raincheck.

Q.  What if I need first aid or medical assistance?
A.  The park staffs at least one licensed EMT in the park when it is open. Should you need medical assistance of any kind, see a Team Member.

Q.  Are there lifeguards on duty in Splashtown USA Water Park?
A.  There are certified lifeguards at each pool in Splashtown USA. Lifeguards go through an official certification program, like the American Red Cross, and receive additional training once they are hired.

Q.  When does the Cash Cube operate?
A.  The Cash Cube operates only for corporate outings.

Q.  Are there pay phones in the park?
A.  No.

Q.  Do you offer life jackets for children in Splashtown USA Water Park?
A.  There are a limited number available and they are free to use on a first come, first serve basis.

Q.  I know that I cannot bring in my own alcoholic beverages, but do you serve alcohol in the park?
A.  Draught beer, wine and wine coolers are served at the Funtoberfest Beer Garden and the Upper Deck Beer Garden.

Q.  Can you smoke inside the park?
A.  Smoking is only allowed in designated areas. In Funtown USA Ride Park, that is between the Astrosphere and Nibbler’s Delight. In Splashtown USA, that is next to the Tornado Water Slide.

Q.  What is the name of the song that is played in the Astrosphere?
A.  The name of the song is 'Fire on High' by E.L.O. - Electric Light Orchestra.

Q.  Do you have a Lost and Found?
A.  Lost and Found is at Guest Services, located at the Main Entrance of the park.

Q.  Can I wear water shoes when going on the water slides?
A.  Water shoes are permitted on all water slides and pools, with the exception on Poseidon’s Plunge and Triton’s Twist body slides.

Q.  Where are the changing rooms located?
A.  There are changing rooms located under the Splish (Black) and Splash (Green) water slides.

Q.  Can I bring my camera or cell phone on the rides or water slides?
A.  For your safety and the safety of other guests and the park’s Team Members, video and picture taking while on any ride or water slide is prohibited, and is cause for dismissal from the property without refund. Loose articles including cameras, GoPro®s, cell phones, and and other devices of similar are not permitted on any ride or water slide at any time.
All loose articles should be kept in a locker or with a non-riding guest before you enter the queue line. Some rides have cubbies or bins; most do not. LOOSE ARTICLES MAY NOT BE LEFT WITH A RIDE OPERATOR! FUNTOWN SPLASHTOWN USA IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED ITEMS!
Funtown Splashtown USA is not responsible for retrieving items that may have fallen during a ride. Should you lose anything, DO NOT ATTEMPT TO RETRIEVE IT YOURSELF! Instead, notify the Team Member that is operating the ride, and they will direct you to Guest Services to report your lost item. If the item is located, you will be notified.

Q.  What do you recommend I do with my hat or other loose articles?
A.  Hats are not permitted on any ride or water slide at any time. Head gear and scarves must be tucked in or secured and have no loose ends. Prescription eyeglasses, prescription sunglasses, and prescription goggles must have a strap  on them to wear on the rides and water slides. Wearing any type of prescription eyewear on a ride or water slide is done at your own risk!
All loose articles should be kept in a locker or with a non-riding guest before you enter the queue line. Some rides have cubbies or bins; most do not. LOOSE ARTICLES MAY NOT BE LEFT WITH A RIDE OPERATOR! FUNTOWN SPLASHTOWN USA IS NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED ITEMS!
Funtown Splashtown USA is not responsible for retrieving items that may have fallen during a ride. Should you lose anything, DO NOT ATTEMPT TO RETRIEVE IT YOURSELF! Instead, notify the Team Member that is operating the ride, and they will direct you to Guest Services to report your lost item. If the item is located, you will be notified.

Q.  What is your policy on donations?
A.  Donation requests can be sent by mail or by fax. We do not accept donation requests by e-mail or by phone. All donation requests that are received are reviewed by the Donations Committee. This committee reviews the request, and issues a decision which is sent to the requesting organization. The process takes about two to three weeks from the time the request is received.

 

Have a question not on the list, send an e-mail to info@funtownusa.com and we will be happy to answer it!